Mistake #1: I sent an email - with action items - at the end of the day on a Friday! The solution: Use Gmail’s schedule send feature. The whole team is going to divide and conquer, so why don’t you let me know 3 what piece you’d like to work on? Or… thoughts on how best to go about that? 3 Also, we still need to figure out if we want to bring in other teams to help out with this or if we think it would be best to do our part first and then look for outside help… thoughts? 3 OK I think that’s it, have a great weekend! And if you could get back to me on this asap 4 that would be great because then I can solidify the recap notes and send them along. Hi everyone! Wanted to recap everything we went over in the meeting earlier this week. And then you can see the revised email (the “after”), with bolded copy and superscripts to indicate the changes I made based on that feedback.ĭate: August 26, 2022, 6:46 PM 1 Subject: Happy Friday 2 The superscript numbers match up to the mistake and solution feedback (so, superscript 2 matches up to mistake and solution #2, superscript 3 with #3, and so on). In the “before” emails, I’ve used bolded copy and superscripts to make it clear what exactly the email pros identified as missteps. See for yourself below with these before and after examples straight from my sent messages folder. Turns out the secret to strong, effective emails is a mix of clear writing and helpful tools. So I asked a few of them to critique some of my recent emails, and to give me pointers about what I could have done instead. Luckily for me, I work with no shortage of email experts. I often feel like I’m sending emails that disappear into the void, go unanswered (or partially answered) for too long or that require more follow up than I’d like. You may think that, as a writer at Google, I would be an accomplished emailer - but the truth is that my emailing skills and inbox management could use some help.
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